FAQ

Q. What happens if my plant shows up and it's dead or damaged?

A. We guarantee that each plant will arrive in excellent condition, regardless of weather conditions, or we'll replace it for you. Prior to dispatching any plants, we meticulously ensure they are healthy and pack them with care. However, despite our efforts, damages may occur if the shipping company handles the package roughly. In such cases, please share a picture with us in the chat box of our website or email at info@bobsbotanicals.net, and we'll collaborate with you to rectify the situation.

Q. What happens if my package was lost or delivered but not received?

A. At Bob's Botanicals, we carefully package and ship every order using the shipping information provided at checkout. Once an order has been shipped, customers are provided with tracking information so they can monitor their package's progress.

Package Marked "Delivered" but Not Received

If the carrier's tracking information confirms that an order was delivered to the shipping address provided at checkout, but the customer is unable to locate the package, customers should first:

  • Check around the delivery area, including front, side, and back doors, porches, mailboxes, and other areas where the carrier may have left the package.

  • Check with household members, neighbors, or property management.

  • Review the carrier's tracking information for additional delivery details.

  • Contact the shipping carrier or local post office to request assistance locating the package.

Because Bob's Botanicals is not able to control the package once it has been delivered by the carrier, a package confirmed as delivered is not automatically eligible for a refund or replacement.

Bob's Botanicals may request additional information or documentation from the shipping carrier when reviewing a missing-package claim. Each situation will be reviewed individually and in good faith.

Packages Lost in Transit

If tracking indicates that a package is lost, significantly delayed, or otherwise appears to be lost while in transit, customers should contact Bob's Botanicals so we can review the shipment and determine the appropriate resolution.

Depending on the circumstances and available carrier information, a replacement, refund, or other resolution may be offered.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before an order can be reshipped.

Carrier Delays and Delivery Issues

Bob's Botanicals is not responsible for delays, delivery errors, theft, or other issues occurring after a package has been transferred to the shipping carrier. We will, however, make reasonable efforts to assist customers in working with the carrier to locate a shipment or resolve a delivery issue.

Bob's Botanicals reserves the right to review each situation individually and determine an appropriate resolution based on the circumstances, carrier information, and supporting documentation.